If you're experiencing an issue with a background check issue, please get in touch with our support team to raise a query and have it investigated further.
Follow the steps below to contact our support team:
Click on our Access Digital Assistant, then click Check Processing.
In Check type, select Background check issue.
Complete the necessary information.
On "Is this a new check", select No.
Select Yes to "Has it been longer than 5-10 days".
Your query is now with our support team, and they'll contact you as soon as possible.